Krystal Johnson

About Krystal Johnson

A dedicated and knowledgeable sales manager with a proven track record of increasing…

Experience

1. Hardware Operations Manager

   Grimco, Inc.

   Apr 2009 — Present · Raleigh-Durham, NC, US

   Overview:Proven leader with over 16 years of progressive experience in hardware operations, sales leadership, and regional management. Consistently recognized for driving revenue growth, optimizing operations, and leading high-impact acquisition integrations across multiple locations. Trusted go-to for strategic projects, branch turnarounds, and team development. Hardware & Software Operations Specialist (2020 – Present)Spearhead operational strategy for Grimco\'s hardware and software division across the US, aligning customer needs with internal processes to maximize efficiency and client satisfaction.Serve as a key liaison between sales, operations, and tech teams to ensure seamless support and deployment. Sales/Branch Manager – Raleigh, NC (2016 – 2019)Reversed a $200K deficit within 6 months; exceeded annual sales goals by $30K in year one.Delivered consistent annual sales growth of 23%+, transforming the branch into a top-performing location.Handpicked for 6 company acquisitions (2011–2019), leading integration strategy, sales/customer retention (90%+), staff mentoring, location retrofits, and transition execution. Sales, Training & Operations – Tampa, FL (2009 – 2016)Boosted branch growth from a historical 5% to over 20% annually, adding $8.3M+ in revenue over 6 years.Led a regional team of 6 (2014–2016) focused on operational oversight, resulting in enhanced customer satisfaction and cleaner, more efficient branch processes.Established and managed Grimco\'s Tampa-based training facility (2011–2014), overseeing buildout, curriculum development, and onboarding of all new hires.

Education

• University of South Florida

  BA, ISS

  2001 — 2005

Skills

• Recruiting
• Staff Development
• Public Relations
• Retail
• Event Planning
• Selling
• Microsoft Word
• Team Leadership
• Negotiation
• Teamwork
• Social Media
• Event Management
• Marketing
• Crm
• Inventory Management
• Leadership Development
• Social Networking
• Budgets
• Public Speaking
• Leadership
• Time Management
• Customer Satisfaction
• Training
• New Business Development
• Analysis
• Account Management
• Customer Service
• Sales
• Sales Management
• Fundraising
• Powerpoint
• Microsoft Excel
• Operations Management
• Management
• Team Building