Krystal Berglund

About Krystal Berglund

Articulate communicator and master organizer• Enjoy getting all the details right and running a smooth organization• Understand and value getting things done the right way• Excellent soft skills. Passionate, enterprising, thoughtful, and self-motivated• 20 years of IT and Telecommunications industry experience.• Experience leading cross functional teams with a proven ability to achieve results. • Experience leading strategic projects to improve processes and increase efficiencies. • Extensive leadership background in operations and project management.• Diligent work ethic with the capacity to delve into details and formulate plans of action while maintaining a broad perspective and focus on overall corporate goals.

Experience

1. Chief of Staff

   Adobe

   Dec 2023 — Present · Lehi, UT, US

   Create and lead a comprehensive business operating rhythm, including all-hands, staff meetings, business reporting, and area connections to help the business run efficiently.• Identify areas to streamline operational processes and encourage and influence• Work with business operations teams across the organization to understand dynamic business and operational priorities• Aid the Cloud Ops Leader in acting as a thought partner and communications lead to the organization• Handle appropriate senior-level communication• Design and execute a centralized communication strategy that informs, educates, and inspires. This includes staff presentations, Slack channel, podcasts, brown-bag series, and newsletters• Work closely with business leaders, HR, and the team to develop strategies that improve organizational health. Drive improvements to employee and partner engagement that lead to job happiness, retention, and career growth• Elevate our partnership with Recruiting to ensure our organization attracts outstanding candidates and any openings are filled quickly and meet organizational hiring objectives. Drive and ensure positive onboarding for the organization

Education

• University of Denver

  Project Management

• Utah State University

  English Language and Literature, General

Skills

• Managed Services
• Integration
• Project Portfolio Management
• Project Planning
• Program Management
• Sales Operations
• Call Center
• Business Process Improvement
• Training
• Testing
• Coaching
• Process Improvement
• Sdlc
• Change Management
• Cloud Computing
• Human Resources
• Resource Management
• Project Management
• Management
• Team Building
• Contingency Planning
• Business Intelligence
• Vendor Management
• Service Delivery
• Business Analysis
• Crm
• Call Centers
• Telecommunications
• Analysis
• Security
• Sales
• Disaster Recovery
• Problem Management
• Pmp
• Leadership
• Team Leadership
• Budgets
• Customer Relationship Management (Crm)
• Cross-Functional Team Leadership