Krysta Keale

About Krysta Keale

Results-driven Director of Operations with a proven track record of streamlining processes, leading cross-functional teams, and driving sustainable business growth. Known for turning strategy into execution, I specialize in operational efficiency, process improvement, and building scalable systems. Passionate about developing high-performance teams, I thrive in a fast-paced environment where I can deliver measurable impact.

Experience

1. Director of Operations

   Sans Technology Institute

   Jan 2023 — Present

   Serve on the Senior Leadership Team to develop and execute innovative, scalable strategies driving continuous growth within a cutting-edge, tech-forward education model specializing in cybersecurity.• Lead, mentor, and empower a high-performing Operations team in a dynamic, cross-functional environment, fostering a culture of innovation and continuous improvement.• Provide strategic oversight of the organization’s technology ecosystem, including system integrations, feature implementations, and quality assurance to enhance efficiency.• Design and manage KPI dashboards to monitor performance metrics, support data-driven decision-making, and drive continuous quality improvement across departments.• Lead complex, cross-functional projects in collaboration with internal teams and external partners; deliver performance updates to executive leadership, board members, regulators.• Navigate sensitive operational issues in coordination with legal and finance leadership to ensure compliance, exceptional customer service, and risk mitigation.• Oversee data analysis and development of the organization’s annual customer feedback survey report, synthesizing insights to inform strategic planning and service enhancements.

Education

• Saïd Business School, University of Oxford

  Professional Development Certificate, Artificial Intelligence

• Cornell University

  Certificate, Operations Management

• DePaul University

  BA, Psychology

  2006 — 2010

• John Carroll University

  Masters, Clinical Mental Health Counseling

  2011 — 2013

Skills

• Career Counseling
• Leadership
• Higher Education
• Research
• Student Affairs
• Program Development
• Student Development
• Public Speaking
• Teaching
• Event Planning
• Community Outreach
• Volunteer Management
• Psychology
• Conflict Resolution
• Psychotherapy
• Career Development
• Training
• Social Media
• Microsoft Office
• Residence Life
• Student Engagement
• Resume Writing
• Critical Thinking
• Leadership Development
• Powerpoint
• Microsoft Excel
• Academic Advising
• Nonprofits
• Fundraising
• Staff Development
• Curriculum Development
• Workshop Facilitation
• Student Leadership
• Recruiting
• Grant Writing
• Program Evaluation
• Job Search Strategies
• Editing
• Mental Health Counseling
• Crisis Intervention