Kryssa Centeno

About Kryssa Centeno

As a dedicated and results-driven healthcare operations professional, I bring over 5 years of experience in optimizing business processes, managing diverse healthcare accounts, and driving strategic improvements across the industry. My expertise lies in delivering client-focused solutions that enhance operational efficiency, ensure accurate claims processing, and improve provider reimbursement.Throughout my career, I’ve successfully managed a portfolio of 15–20 healthcare clients, ranging from independent practices to large multi-specialty groups, across South Florida. I’m skilled at leveraging data analytics, cash flow analysis, and client feedback to uncover trends, resolve complex claim issues, and consistently drive high levels of client satisfaction. My strong account management and communication skills have allowed me to foster lasting relationships and support clients in achieving their financial and operational goals.I also have extensive experience in cross-functional collaboration, working closely with teams such as Revenue Cycle Management (RCM), IT, and Compliance to ensure smooth, high-quality service delivery. Additionally, I have a passion for mentoring and have successfully trained new Client Success Associates to optimize their impact and accelerate team performance.I thrive in dynamic environments and am always focused on bringing value to my clients and internal teams. Looking forward to continued growth in healthcare operations and contributing to the success of healthcare organizations.

Experience

1. Operations Consultant i

   Privia Health

   Mar 2026 — Present

Education

• University of Central Florida

  Bachelor's degree, Health Services/Allied Health/Health Sciences, General

• Florida International University

  Master's degree, Health Services Administration