Krysisha Conly
Community Manager @American Heart Association
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WORK HISTORY
Community Manager @American Heart Association
Dallas, TX, US
As a Community Manager for the American Heart Association (AHA), my role is crucial in maintaining a strong online presence and fostering engagement with the organization\'s consumer audiences and the general public across various social media channels. My responsibilities include scheduling content efficiently using the Sprinklr platform, ensuring a consistent and strategic flow of posts. Timely and thoughtful interaction with comments and replies from the audience is essential, as it helps in building relationships and addressing queries or concerns promptly. I am also tasked with identifying relevant hashtags and accounts related to key topics within the organization\'s scope to facilitate engagement and expand the AHA\'s reach. My role involves collaborating with the AHA social media team on content ideation and development, aligning with the organization\'s goals. Creating process documentation is another aspect of your role, ensuring that the team maintains efficient workflows. Additionally, I may take on other projects as required to support the AHA\'s mission and objectives in promoting heart health and wellbeing.
EDUCATION
Berklee College of Music
Certificate of Completion of Music Business 101, Music Business
Full Sail University
Masters, Entertainment Business
University of Wisconsin-Milwaukee
Bachelor's degree, Social Work
SKILLS
ABOUT KRYSISHA CONLY
I build communities, shape culture, and solve problems in real time: online and offline. With 15+ years across customer experience, entertainment, wellness, and digital strategy, I’ve become the person teams call when they need clarity, calm decision making, and results that actually stick.My background blends social media management, community engagement, and brand voice development. I’ve managed high volume digital communities for national organizations, strengthened online reputation, and created engagement systems that improve retention, reduce friction, and deepen trust. Whether it’s shaping the tone of a brand, navigating a tough conversation, or turning data into actionable strategy, I know how to keep things moving without losing momentum.I’m also a creator at heart producing cultural content, leading wellness experiences, and building meaningful connections through storytelling, movement, and community spaces. As a longtime entertainment professional, I bring a sharp understanding of culture, trends, and the real people behind the metrics.At my core, I’m a problem solver with range. I lead when needed, collaborate naturally, and take ownership from start to finish. Every project I touch is grounded in strategy, intention, and a commitment to excellence, because my goal is always the same: leave things better, stronger, and more connected than I found them.
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