Vikash Kumar
Product Engineer at Gojek
- Role
- Product Engineer at GoTo Group
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vikash Kumar
Full stack developer with primary experience on Golang, React, Nodejs. Blogger at & enthusiastic about coding, programming, exploring and learning new things.
Experience
Product Engineer
Dec 2019 — Present · Bengaluru, IN
Working in transport team responsible for pricing, payment and vouchers domain for transport booking. We also own the estimate domain which shows the estimate for all the transport services along with other meta info to help customers decide and create a booking Worked in pilot team to help integrate gojek BU account with Passport team who is responsible for providing unified account management across BUs like gojek, gopay & tokopedia.Worked in tardis team that manage product like global search, shortcuts and grid Worked on showing ads on global search and Home masthead, direction towards company profitablility. Worked on various feature dev for shortcuts making it more relevant and revenue potential. Migrated grid portal to unified portal to save costWorked in caretech team on building product like helpcenter, chatbot and support inbox. Lead backend team of 4 members, Close collaboration with salesforce & ticket team for agent and ticket automation, with content managment team for helpcenter article & chatbot stories. Worked on developing chatbot stories Chatbot - help customer chat with bot or live agent Support Inbox - help customer view list of tickets & communicate with agent async. Helpcenter - get all sort of help & info via various article, allow support ticket creation as well. Built helpcenter CMS from scratch
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Information Technology
2010 — 2014
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