Krutin Pipliya
Service Representative @SaskTel
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WORK HISTORY
Service Representative @SaskTel
Regina, SK, CA
Helping customer pick the best product personalized to their needs.•Provided technical support to resolve customer connectivity, hardware, and software issues, achieving a 95% first-contact resolution rate.•Acted as the primary point of contact for customer inquiries, ensuring seamless communication and quick resolution of issues, leading to a 30% increase in customer satisfaction scores.•Managed the deployment, troubleshooting, and configuration of wireless and wireline products, adhering to organizational IT standards.•Coordinating IT asset management processes, including procurement, inventory tracking, and disposal of outdated equipment, improving operational efficiency by 20%.•Provided onboarding and offboarding technical support for employees, ensuring timely account setups, and access management.•Conducting regular system checks and preventive maintenance, minimizing downtime and enhancing overall system reliability by 25%.•Educate and guide consumer about new setup over the phone such as Streaming service, Internet and Phone.
EDUCATION
Kendriya vidyalaya
High School Degree
University of Regina
Diploma of Education
ABOUT KRUTIN PIPLIYA
Driven, Cheerful, and Skilled IT Professional | Tech Support, Cybersecurity, and Analysis Enthusiast I’m a passionate IT professional with a solid background in tech support and a growing expertise in cybersecurity and data analysis. My journey in technology has been fueled by a deep curiosity and a genuine enthusiasm for solving complex problems, whether it\'s troubleshooting a challenging issue, securing systems, or uncovering valuable insights from data. Tech Support Expertise: With hands-on experience as a Field Service Technician, I\'ve honed my skills in diagnosing, repairing, and maintaining electronic and computer products. I thrive in dynamic environments where quick thinking and customer satisfaction are key, and I bring a positive, solution-oriented attitude to every challenge. Cybersecurity Aspirant: As I pivot into the cybersecurity domain, I’m building a strong foundation in threat analysis, vulnerability assessment, and risk management. My goal is to protect systems and data from emerging threats, leveraging my analytical skills and proactive approach. Analytical Mindset: My technical background is complemented by strong analytical skills, making me adept at identifying patterns, optimizing processes, and making data-driven decisions. I enjoy delving into data, whether it’s for enhancing system performance or improving cybersecurity measures. Global Perspective: Fluent in English, Hindi, and Gujarati, and with experience in diverse roles and environments, I bring a unique global perspective to my work. I’m excited to continue growing and learning, embracing challenges with a smile and a can-do attitude. I’m always open to connecting with like-minded professionals and exploring opportunities that allow me to make a positive impact in the tech world. Let’s connect and see how we can collaborate!
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