Krutika Khatri

Customer Success Manager @SolarSquare

Pune, IN

Taking responsibility of any and every challenge to customer experience- Dealing with escalated Tickets, social media escalations, email queries, internal escalations, etc- Resolving any critical customer concerns- Single point of contact for any escalations and taking ownership for the same- Conversion of negative experience to a customer WOW experience- Productive and efficient managing of time- Raise issues to the concerned teams and follow up for resolutions- Proactively and continuously keep the customer and stakeholders informed about the status of the problem- High level of individual discretion to ensure customer experience and business success- Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions- Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly- Liaison with other teams to be informed of process updates and pass on the same to the rest of the team.

Sri Balaji University,Pune

Post Graduate Diploma, Telecom & Marketing Management

Jiwaji University

Bachelor of Science - BS, Mathematics