Krupesh Lathia

About Krupesh Lathia

Performance-driven senior executive with a proven track record in Quote to Order (Q2O) and Order to Cash (OTC) operations, financial management, and forecasting models; recognized for strengthening the organization\'s vision to lead in highly competitive situations. Over 22 years of expertise in optimizing processes, enhancing efficiency, and driving revenue growth through strategic initiatives. Skilled in managing end-to-end Quote to Order and Order to Cash cycles, including order management, post booking services, invoicing, collections, accounts receivables, cash applications, and credit management. Strong background in collaborating with diverse global teams to streamline operations, improve cash flow, and ensure compliance with financial regulations. Proficient in implementing innovative and scalable strategies and leveraging technology to drive business success. Known for delivering exceptional results and exceeding targets in dynamic and fast-paced environments.Go-getter person for new deals/pursuits in the Quote to Cash domain, managed multiple clients; leveraging leadership capabilities across customer success operations; adept at client-facing interactions, including effective communication, concise writing, impactful presentations, and management of expectations and escalations.

Experience

1. Director - O2c Customer Success Operations, India

   Oracle

   Dec 2019 — Present · Bengaluru, IN

   Collections Director (North America)Implemented predictive models for optimized cash forecasting and receivables management. Automated and standardized Global Order to Cash processes, significantly reducing DSO. Established SOX and GAAP compliant AR/Collection controls and streamlined credit memo rebills.Impact on Oracle\'s Financial Operations (FY24):Boosted Financial Performance: Increase in Cash Collections from 142% to 161% beginning AR. Financial Stability Achievements: Applied Measures Resulting in a 5% Annual Reduction in Write-Offs.Aging Invoice Reduction: Deployed Strategies to reduced Cloud AR by 36%.Reduced Days Sales Outstanding (DSO): Decreased DSO by 6 daysAccelerated Dispute Resolutions: Streamlined the process reducing cycle time from 11 Days to 6 DaysCustomer Success Operations Director (Global) Operations efficient Issue Resolution: Reduced Issue Resolution TAT from 8 Days to 2 Days on complex nominated accounts, enhancing operational efficiency. Strategic Collaboration: Collaborate with Global Process Owners and Framework Teams to drive system enhancements.

Education

• T A Pai Management Institute, Manipal

  Diploma of Education

• Indian Institute of Management Bangalore

  Diploma of Education

• National Institute of Information Technology

  Diploma of Education

Skills

• Enterprise Resource Planning (Erp)
• Outsourcing
• Management
• Customer Relationship Management (Crm)
• Business Process
• Erp
• Leadership
• Crm
• Project Management
• Financial Analysis
• Oracle Applications
• Oracle E-Business Suite
• Business Intelligence
• Team Management
• Process Improvement
• Vendor Management
• Business Analysis
• IT Strategy
• Business Process Improvement