Krupali Joshi

About Krupali Joshi

Aspiring Financial Professional with a strong foundation in AML KYC, Trade Settlement, Trade Reconciliation, TLC, Risk Management, and OTC Products. Self-motivated and dedicated to continuously expanding knowledge in these areas. Although my professional experience is limited, I have invested considerable time and effort in mastering these skills through self-study and independent projects. Eager to apply my expertise in a challenging role within the financial industry. Committed to staying updated with the latest industry trends and regulations. Open to opportunities that will allow me to contribute to a team and gain practical experience.Quick learner, goal-driven, and self-motivated to have a continuous knowledge enhancement through experience.I have worked as a phone banking officer in ICICI Bank in credit cards department. I am currently working in Kotak Mahindra Bank as an Assistant Manager in Customer correspondence unit where I am handling customer credit card queries through Relationship managers and solving clients credit card related complaints like limit enhancement, dispute handling, bill clarification, promo offers, reward points.Also handling escalations with the help of my manager and seniors.I have strong analytical skills, excellent communication skills (verbal and written), Also have the ability to multi-task and prioritize, I have proactive decision making skills and ability to work independently as well as in a teamTechnical Competencies: Proficient in MS Office, MS Excel, MS WordI am interested in meeting new people, understanding different cultures i also love reading books and exploring to new places.

Experience

1. Deputy Manager

   HDFC Bank

   Sep 2023 — Present · Mumbai, IN

Education

• S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

  Bachelor of Commerce - BCom

  2016 — 2019