Krupali Nair
7 yrs+ Exp into Customer Service domain | In-Store Logistics | Ex- ThomasCook | Team handling | IATA Certified
- Role
- Customer Service Team Lead at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Krupali Nair
I have overall 8 yrs of experience in Customer Service industry. Currently I am…
Experience
Customer Service Team Lead
Jun 2024 — Present · Mumbai, IN
Presently handling a team of 10+ claim processing support executives.• Taking care of daily shrinkage percentage, NPS Score, Client escalation. Getting on Supervisor Calls as per client requirement and need. • Working on Tableau Data to give feedback and coaching to respective support executive with an action plan for them to improve. Daily Audits are also conducted to understand where the support executive needs help.• Determining performance of each support executive with the help of Weekly Quality Audit report, and coaching is provided.• Team huddles taken once a day to understand their challenges and motivating them to perform better.
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