Krupal Patel

About Krupal Patel

I am a Professional Services executive with 15+ years of leadership experience in Healthcare IT, specializing in enterprise delivery, PMO transformation, and large-scale implementations.I currently serve as Vice President of Professional Services at INFINITT North America, where I oversee Professional Services, Integration, and PMO functions with accountability for delivery execution, customer outcomes, and services revenue realization.Across my career, I have built and scaled delivery organizations supporting complex, multi-site healthcare systems and enterprise customers. My experience includes direct and dotted-line leadership of 100+ delivery professionals, including responsibility for up to 85 implementation consultants, and ownership of portfolios supporting $40M–$95M+ enterprise contracts.I am known for designing technology-enabled operating models that improve predictability, margin, and productivity. My work has driven consistent Professional Services P&L overperformance,~20% delivery margin improvement, accelerated customer activation timelines, and measurable gains in employee engagement and execution discipline.I lead with a strong belief that execution excellence and culture go hand in hand. I am most effective in environments undergoing change, where clarity, accountability, and trust are critical to success. I care deeply about developing leaders, building resilient teams, and creating operating models that scale without losing the human element.

Experience

1. Vice President of Professional Services

   Infinitt North America

   Aug 2024 — Present

   In this role, I serve as the executive owner for Professional Services, Integration, and PMO functions, with accountability for delivery execution, customer outcomes, and services revenue realization. I lead enterprise-scale imaging implementations and professional services delivery, ensuring predictable execution, strong customer relationships, and scalable growth.I partner closely with executive leadership, Sales, Product, Engineering, and Customer Success to shape delivery strategy, mitigate risk, and evolve service offerings that support both customer success and long-term business objectives.Key focus areas and impact:Executive leadership of cross-functional Professional Services, Integration, and PMO teams supporting complex, multi-site healthcare customersOwnership of delivery outcomes, customer satisfaction, retention, and services revenue performanceDesign and execution of scalable delivery and operating models to support enterprise growthFinancial oversight including forecasting, utilization management, and margin optimizationTrusted executive presence with customers, providing proactive communication and value-based engagementLeadership of organizational change initiatives focused on accountability, execution discipline, and culture

Education

• Louisiana State University

  Master of Business Administration - MBA, Business Administration and Management, General

  2020 — 2021

• The University of Texas at Arlington - College of Business

  Healthcare Administration (MHA), Business Administration and Management, General

• The University of Texas at Arlington - College of Business

  Master of Science (MS), Healthcare Administration

  2009 — 2011

• Manipal Academy of Higher Education

  Bachelor of Science, Physical Therapy

  2004 — 2008

• Stanford University

  Certification Course , Economics (Principles of Economics)

  2017 — 2017