Krupal M.
Wipro Ltd | IIM Ahmedabad | AWS - SA® | CSM®| Design Thinking Practitioner® | ITIL Expert® | PRINCE2® | Winner of Next100 Future CIO Award -2019® | Winner of Sarvottam Samman - 2020 Award® | Global Choice IT Award-2022
- Role
- Program Manager at Wipro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Krupal M.
15 + years of rich experience in Strategic Telecom PreSales, BFSI and Telecom - Service…
Experience
Program Manager
Aug 2021 — Present · Pune, IN
Collaborate with various functional stakeholders including CISO, Infra, Network teams etc. ensuring continuous service• Oversee the technological infrastructure (networks & computer systems) in the organization to ensure optimal performance• Handle technical support to ongoing IT services in Telstra account for Voice, Data & Security.• Manage technical escalations from Telstra’s end customer’s & new project roll out cum Change managements projects• Drive IT Policies, Governance & Compliance through capturing the VOC’s from account and handling until E2E closure• Design & customize technological systems & platforms to improve employee experience.• Proactively understand opportunities & focus areas and work with larger Wipro/client IT team to create joint action-plan.• Drive initiatives with CIO/CISO teams to meet Account business IT priorities & Drive business success & new ways of working across Wipro teams• Drive CIO teams to meet Account business IT priorities. Fulfil IT requirement for Account’s client / external parties. Represent Wipro IT Organization to client CIO organization.• Driven Organizational Technology initiatives like AI Chatbot using MS Virtual Power Agents (VPA), MS Power App, MS SharePoint, RPA, People Engagement Program, Competency Management etc.
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor's degree
Indian Institute of Management Ahmedabad
Accelerated General Management Program
Shivaji College of Arts, Science & Commerce
Post Graduate Diploma in Computer Science and Applications
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