Krunal Patel
Customer Experience Specialist at Wayground formerly Quizizz | Ex - Newton School | President, Hope Organisation | Customer Success & Growth Strategist | Focused on Driving Retention & Engagement
- Role
- Customer Experience Specialist at Wayground (formerly Quizizz)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Krunal Patel
Customer Success professional with 3+ years of customer-facing experience and a passion…
Experience
Customer Experience Specialist
Apr 2024 — Present · Bengaluru, IN
Managed 100+ B2B accounts, improving retention by 15% through proactive support- Delivered product demos and onboarding, boosting adoption by 25%- Achieved 91.2% CSAT by resolving customer queries efficiently- Developed engagement strategies to expand product usage and reduce churn by 10%- Automated bug escalation workflows, cutting resolution times by 30%.
Education
Sankara Polytechnic college
Diploma of Education, Mechanical Engineering
SBOA School & Junior College
HSC
Karpagam College of Engineering
Bachelor of Engineering - BE, Mechanical Engineering
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