Krritika Singh
Customer Success Manager @ SymphonyAI | CSM®, PRINCE2®, ITIL Foundation
- Role
- Customer Success Manager at SymphonyAI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Krritika Singh
With over 14 years of experience in Project Management and Operations Support, I bring a strong track record of leading complex, client-facing projects and managing global customer relationships to deliver high-quality outcomes. My expertise spans the end-to-end project lifecycle—from initiation and planning to execution and delivery—while ensuring alignment with business goals and stakeholder expectations.Currently, I lead the implementation of SymphonyAI Summit products (ITSM, ITAM, CMDB, and ChatBot) across both On-Premise and Cloud environments. I work closely with cross-functional teams—including Presales, Sales, Finance, Product Management, and Engineering—to ensure seamless project execution and successful solution delivery based on project needs.I have hands-on experience in transitioning and transforming ITSM and non-ITSM tools, with proficiency in platforms such as ServiceNow (ITSM and ITAM), Moogsoft, Nimsoft, MyXalytics, Optibot Healing Station, Lucy, MS Scorch, and SapphireIMS.Certifications- ITIL Service Transition - ITIL Foundation - PRINCE2 Foundation - Certified Scrum Master
Experience
Customer Success Manager
Jan 2026 — Present
Education
Rajasthan Technical University, Kota
Bachelor of Technology (B.Tech.), Information Technology
2007 — 2011
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