Prashant Kumar

Role: Software Developer at ICICI Lombard
Location: Mumbai, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Prashant Kumar

Experienced Software Developer with a strong foundation in C#, Python, React.js, Node.js,…

Experience

Software Developer
ICICI Lombard
Jul 2023 — Present · Mumbai, IN
Spearheaded an email automation system with Google Vertex AI gemini-2.0-flash model, achieving 85% classification accuracy and automating 35K+ monthly responses using API-integrated templates, enhancing efficiency, PII compliance and reducing manual efforts by 30%.• Built a CRM chatbot with hybrid LRU caching and Azure RAG pipeline, achieving 93% accuracy with an average of 3.5s response time, and reducing query resolution time from 15 minutes to seconds.• Developed.NET microservice for managing Health Policy operations, reducing TAT from 3 days to instant, and enhanced API performance using indexing, and optimized SQL with Dapper.

Contact information

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Current company

ICICI Lombard

Insurance · 16K employees · Founded 2001 · Mumbai, Maharashtra, India

ICICI Lombard is the leading private general insurance company in the country. The Company offers a comprehensive and well-diversified range of products through multiple distribution channels, including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance. With a legacy of over 2 decades, ICICI Lombard is committed to customer centricity with its brand philosophy of ‘Nibhaye Vaade’. The company has issued over 39.2 million policies, over 3.4 million claims processed and has a Gross Written Premium (GWP) of ₹ 306.18 billion for the year ended March 31, 2026. ICICI Lombard has 341 branches and 15,008 employees, as on March 31, 2026. ICICI Lombard has been a pioneer in the industry, being the first large-scale insurance company in India to migrate its entire core systems to the cloud. With a strong focus on being digitally-led and agile, the company has introduced multiple AI-powered insurance solutions. The company’s flagship insurance and wellness app, IL TakeCare, which has received over 21.0 million downloads, also offers the industry’s first Face Scan feature. The company has won several prestigious awards- including the Insurance Asia, ICC Emerging Asia Insurance, ET BFSI Exceller, ET Corporate Excellence, Golden Peacock, FICCI Insurance, Assocham, Stevie Asia Pacific, and National CSR in recognition of its various initiatives. For more details log on to https://www.icicilombard.com/

icicilombard.com

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