Kyle Perkins
Account Manager - Health Plans @Cvs Caremark
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WORK HISTORY
Account Manager - Health Plans @Cvs Caremark
Build and maintains a trusting relationship with key client stakeholders to provide a sense of confidence in CVS teams and processes, best understand client needs, and have a foundation for honest feedback• Provide operational support including case management, data analytics, and product maintenance for all lines of business: Commercial, Exchange, Medicaid, and Medicare – currently for a client with approximately 2.6 billion in gross drug spend• Lead issue management and resolution initiatives such as faulty programs, incorrect benefit design, and invoice reimbursements. Created a standardized process for issue management and coached internal peers on implementation of this process. • Conduct on-site visits with client executive leadership emphasizing go-live preparedness, process improvement, and continuous feedback for retention• Project manage several complex implementations, including IT system enhancements, client rebrands, client expansion into Medicare lines of business, and acquisition of over new Medicaid patients• Present proposals to internal executive teams to ensure resource allocation to outstanding client escalations• Prepare and execute a weekly account management training series with emphasis on upcoming regulatory changes, in-house reporting tool functionalities, career development, and more• Review and provide final approval on client reimbursement for CVS caused issues across Health Plan book-of-business • Provide mentorship to a cohort of account managers in their first year of the role• Awarded “Outstanding Performer for 20••••24” by Account Management executive leadership
EDUCATION
Iowa State University
Bachelor's Degree, Psychology
The University of Texas at Austin
Masters, Educational Leadership and Policy
ABOUT KYLE PERKINS
Master’s degree and work experience in settings that emphasize stakeholder collaboration• Proven experience in effective communication, training, and presentations across a variety of settings• Track record of designing new solutions to meet changing needs by leveraging relationships and assessment data• Experience with implementing new software and business practices to meet project needs• Ability to manage a myriad of initiatives simultaneously while emphasizing client, stakeholder, supervisee experiencesProject Highlights:University of Houston: Increased staff retention and engagement through organization restructure (Fall 2021)-• Redefined roles, created meaningful performance evaluation, and built opportunities for promotion• Developed partner office liaison system; improving stakeholder relationships and promote employee buy-in• Increased base compensation by 50% by utilizing available state funds to protect departmental budget allocationUniversity of Houston: Managed the first implementation of a new (Spring 2022) customer relationship management software ahead of all other functional areas in the University of Houston System-• Developed software utilization and wrote standards in alignment with existing business practices• Recommend adjustments to business practices to meet software capabilities• Success was highlighted by partner offices benchmarking their implementation using our trainings and business practices
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