Swathi Krothapalli
Strategic Program & Customer Experience Leader
- Role
- Senior Customer Success Manager at Glia
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Swathi Krothapalli
I specialize in driving cross-functional initiatives that improve customer experience and operational effectiveness at scale. With 7+ years across consulting and enterprise delivery, I bring structured problem-solving, stakeholder alignment, and disciplined execution to complex business initiatives.At Deloitte, I developed a strong foundation in strategic thinking, operating model design, and executive communication. In subsequent enterprise roles, I have led initiatives requiring coordination across Product, Engineering, and Operations to deliver measurable outcomes.I am most energized by bringing complex programs to life. Aligning teams, building scalable processes, and turning ambiguity into structured execution is where I do my best work.
Experience
Senior Customer Success Manager
May 2025 — Present
Strategic Accounts – Insurance • Partner with insurance institutions to design and implement tailored digital engagement workflows within regulated environments. • Lead cross-functional coordination across Product, Engineering, Services and Support teams to deliver customized configurations for complex institutional accounts. • Translate specialized client requirements into scalable operational solutions, balancing compliance considerations with technical feasibility and business impact. • Contributed to the development of AI-enabled operational guides adopted across all Customer Success teams, improving process consistency and internal efficiency.
Education
Green Hope High School
High School
2010 — 2014
Université catholique de Lille
Bachelor of Arts - BA, French Language and Literature
2016 — 2016
North Carolina State University
Bachelor’s Degree, Business Administration-Finance , International Studies
2014 — 2018
Skills
- Microsoft Word
- Team Leadership
- Event Planning
- Microsoft Office
- Leadership
- Public Speaking
- Team Building
- Research
- Powerpoint
- Microsoft Excel
- Social Media
- Marketing
- Strategic Planning
- Customer Service
- Teamwork
- Teaching
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