Kevin R.
Agentic AI Contact Center Transformation Executive
- Role
- Agentic Ai Product Lead at Wells Fargo
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kevin R.
I am a business executive who leads Agentic AI product management to improve contact center and operations processes and customer experience I like to solve complex problems and drive transformation in banking and other financial service verticals. I love what I do - especially when I get to roll-up my sleeves alongside my colleagues. Key areas of focus:• Agentic AI for contact center operations • Digital Strategy and Business Development• Business Transformation and Operations ImprovementMulti-national household (Norway, Italy and US)Languages: English, Italian, French. and learning Norwegian!
Experience
Agentic Ai Product Lead
Nov 2022 — Present · NY, US
Lead Agentic AI product innovation for Contact Center Operations
Education
The London School of Economics and Political Science (LSE)
MSc, Social Policy and Planning in Developing Countries
1997 — 1998
NYU Stern School of Business
MBA, Finance
2001 — 2003
Skills
- Valuation
- Management Consulting
- Due Diligence
- Change Management
- Financial Services
- Corporate Finance
- Strategy
- Program Management
- Business Strategy
- Financial Analysis
- Management
- Financial Modeling
- Mergers & Acquisitions
- Business Transformation
- Business Process Improvement
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