Kate Harland
Senior Supportability Leader @Twilio🦉 | MBA
- Role
- Senior Manager, Supportability Engineering at Twilio
- Location
- Napa, CA, US
- LinkedIn followers
- 500 followers
About Kate Harland
I am a passionate and driven leader in the field of supportability engineering, customer support, and product design. I currently lead a team of Supportability Engineers at Twilio, a cloud communications platform that empowers businesses to engage with their customers across multiple channels. I hold an MBA from Rutgers University and a Lean Six Sigma Green Belt certification.
Experience
Senior Manager, Supportability Engineering
Sep 2024 — Present
Currently leading a team of Supportability Engineers with expertise in Twilio Programmable Messaging and Twilio Email (Sendgrid). We partner with Product leadership to design for support, improving our customer\'s experiences and driving efficiencies in customer support teams.
Education
Rutgers University
Master of Business Administration (M.B.A.)
2009 — 2012
San Diego State University
Bachelor of Arts (B.A.)
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