Kris R.
- Role
- Business Program Manager at Microsoft
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
Experience
Business Program Manager
Oct 2022 — Present
Business Program Manager | Microsoft | Oct 2022 - Present | Remote\\\\n\\\\nResponsibilities:\\\\n\\\\nLead and oversee the reactive segment of Microsoft Premier Support contracts for Federal customers and partners.\\\\nManage case health and progress, fostering strong relationships with customer stakeholders, and acquiring account intelligence to support customer processes effectively.\\\\nEnsure seamless delivery of end-to-end reactive support, maintaining optimal case progression.\\\\nCollaborate with Customer Success Managers (CSAMs) to align resources directly to customer accounts.\\\\nHandle escalations, prepare comprehensive reports, and facilitate clear and effective customer communications.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of Phoenix
Bachelor’s Degree, Business Administration and Management, General, 3.60
2009 — 2013
University of Phoenix
Master’s Degree, Management Information Systems, General, 3.81
2014 — 2017
Capella University
Doctor, Information Technology, 4.0
2018 — 2020
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