Kent Rivera-di Lucio
Site Manager @Ricoh USA, Inc.
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WORK HISTORY
Site Manager @Ricoh USA, Inc.
Beaverton, OR, US
Managed daily customer support operations and oversaw shipping and receiving processes at a mid-sized site, while optimizing Ricoh’s proprietary chain of custody software to meet Nike’s service and security standards- Directed team operations to maintain high delivery accuracy and timeliness, ensuring consistent service levels across Nike’s corporate site- Identified and documented software defects, including severity and reproduction steps, while providing usability and functionality feedback to developers and stakeholders- Onboarded and trained team members on Ricoh’s proprietary software whenever updates were released, ensuring smooth transitions and consistent operational performance.
EDUCATION
University of Oregon
Bachelor of Arts (BA) in Journalism & Communication
ABOUT KENT RIVERA-DI LUCIO
Operations and Quality Assurance professional with 5+ years of experience in fintech…
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