Krity C.

Fraud & Disputes Analyst Financial Services Associate Lloyds Banking Group (Via Teleperformance) @Lloyds Banking Group

Glasgow, GB

Investigate and resolve debit card dispute cases involving fraud, merchant errors, and unauthorized transactions, in accordance with FCA and VISA chargeback guidelines.Analyze customer transactions using internal systems to detect patterns, validate claims, and reduce risk.Leverage tools like Excel, SQL, and Power BI to interpret dispute trends and support process improvements.Collaborate cross-functionally with fraud, risk, and customer care teams to maintain compliance and ensure timely resolution.Deliver empathetic customer experiences while reducing chargeback losses and improving service metrics.