Krittika Walia
Gm- Nps-cx Customer Journey Design @Vodafone Idea Limited
Mumbai, MH, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Gm- Nps-cx Customer Journey Design @Vodafone Idea Limited
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Mumbai, IN
EDUCATION
2006 — 2008
FORE School of Management, New Delhi
MBA, Operations & Finance
2002 — 2006
RCEW, Rajasthan
Bachelor of Engineering (B.E.), Electronics & Communication
SKILLS
Business Process ImprovementTqmBusiness AnalysisSix SigmaSegmentationBusiness ProcessBusiness AnalyticsManagementTelecommunicationsCustomer RetentionCustomer Lifecycle Management
ABOUT KRITTIKA WALIA
Over 15 years of experience in CX Strategy | Journey & Communication Design | NPS & Consumer Insights | Customer Lifecycle Management | Customer Retention | Customer Analytics | Predictive Data Modeling | Project Management | Six Sigma Black Belt
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