Kritipal Kumar
Travel Plus || Fab Hotels || Central Operations @PristynCare || DSM, DTU (Earlier DCE) || MBA 2023-25 || IGIMS Patna
- Role
- Business Operations Associate at Travelplus
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Kritipal Kumar
I\'m a recent MBA Graduate from DTU looking for Full-Time Opportunity in Finance…
Experience
Business Operations Associate
Jun 2025 — Present · Gurugram, IN
Serving as the primary point of contact for escalated guest issues across flights, hotels, and ground transportation, personally managing and resolving 50+ cases per week within defined SLAs.Diagnosing root causes of booking discrepancies, check-in failures, and transport issues, implementing swift solutions that reduced customer disruption time by 30%.Delivering clear, empathetic updates to guests during service disruptions, improving post-service satisfaction scores from 3.8 to 4.6/5 within six months.Documenting all escalated incidents and resolution steps in a central log, enabling leadership to identify recurring issues and launch process improvements that lowered repeat escalations by 25%.Collaborated with internal teams to proactively identify travel-journey pain points and implement preventative measures, resulting in a measurable drop in new escalations quarter-on-quarter.
Education
Delhi School Of Management, Delhi Technological University
Master of Business Administration - MBA
2023 — 2025
Magadh University (मगध विश्वविद्यालय), Bodh Gaya
Bachelor of Science - B.Sc.
Gyan Jyoti Residential Public School
Matriculation (10th)
Gyan Jyoti Residential Public School
HSC (12th)
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