Kritika Sharma
Clickaway Creators (Cac Media & Events) @Clickaway Creators Cac Media & Events
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WORK HISTORY
Clickaway Creators (Cac Media & Events) @Clickaway Creators Cac Media & Events
EDUCATION
Indian Institute of Aeronautics
Aircraft Maintenance Engineering, Avionics Maintenance Technology/Technician
Oxford Senior Secondary School
12th, Science Stream
Mahatma Gandhi University
Master of Science - MS, Information Technology
Sikkim Manipal University - Distance Education
Bachelors in Science, Information Technology
ABOUT KRITIKA SHARMA
AboutI’m a Customer Success and Account Management professional passionate about helping businesses grow through exceptional client experiences and measurable results.Over the past 5+ years, I’ve partnered with SMB, mid-market, and enterprise clients across SaaS, events, and marketing, ensuring they achieve tangible ROI from their investments. My approach blends strategic listening with data-driven insights, enabling me to increase retention, uncover upsell opportunities, and turn customers into long-term advocates.Career Highlights:Managed client portfolios worth $2M+ annually, spanning tech, legal, and professional services sectors.Improved client retention rates by up to 20% through proactive engagement, onboarding optimisation, and tailored success planning.Generated $500K+ in upsell and renewal revenue by aligning solutions to evolving client needs.Spearheaded process automation initiatives that cut manual reporting time by 40%, boosting team productivity.I’m skilled in Salesforce, Zendesk, Tableau, and Google Analytics, and I thrive in cross-functional environments where collaboration drives results.If you’re looking for someone who treats customer success as both a science and a relationship, let’s connect — because I believe happy clients are the best growth strategy.
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