Kritika Tiwari

About Kritika Tiwari

With over 7 years of experience in operations management and project execution, I specialize in optimizing processes, leading cross-functional teams, and delivering projects on time and within budget. Proficient in Lean Six Sigma and Agile methodologies, I drive continuous improvement to enhance organizational performance. My expertise spans resource management, stakeholder relations, and strategic decision-making, with a proven track record of achieving 65% operational efficiency improvements and maintaining 95%+ customer satisfaction rates. Certified in Google Project Management and Scrum Master, I am passionate about transforming challenges into scalable solutions.

Experience

1. Operations Manager

   Inviolate Technologies Llp

   Apr 2023 — Present · Indore, IN

   Manage day-to-day operations while leading multiple strategic projects, ensuring alignment with business objectives and operational goals.• Managed the full lifecycle of projects, from initial planning and scoping through execution, monitoring, and successful completion, on-time and within budget.• Implement Lean Six Sigma methodologies to streamline processes and improve operational efficiency, achieving reduction in costs and improvement in output.• Develop, monitor, and manage project timelines, budgets, and resources, ensuring timely delivery of all project milestones and successful completion.• Drive process improvements across departments by collaborating with stakeholders, identifying inefficiencies, and introducing automation, resulting in 58%-time savings.• Lead and mentor a team of 40 staff, promoting a culture of accountability and continuous improvement to enhance productivity and team performance.• Communicate regularly with senior leadership, providing reports on operational metrics, project progress, and improvement initiatives.• Developed and implemented standard operating procedures (SOPs) that enhanced process standardization and improved efficiency.• Improved service delivery and customer satisfaction by implementing new operational strategies, maintaining customer satisfaction scores above 95%.• Collaborated with cross-functional teams to identify areas for improvement and implement initiatives that reduced operational bottlenecks and improved service levels.• Utilized project management methodologies (Agile, Waterfall) to lead projects that contributed to an overall 42% increase in company efficiency.• Improved cross-departmental collaboration, ensuring alignment between project goals and operational needs.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Hyderabad

  Master of Business Administration - MBA

• Maharishi Vidya Mandir Senior Secondary School

  Master of Business Administration - MBA

  2020 — 2022

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA