Kritika Thapliyal
Customer Success Manager, Business Development @SKV (Studiokon Ventures Private Limited)
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WORK HISTORY
Customer Success Manager, Business Development @SKV (Studiokon Ventures Private Limited)
Gurugram, IN
EDUCATION
Delhi University
Bachelor of Arts (B.A.), English Language and Literature, General
Kendriya Vidyalaya
Higher Secondary, Commerce with Information Practices
SKILLS
ABOUT KRITIKA THAPLIYAL
With over 6 years of experience in operations, customer success, and CRM-driven support, I help B2B and real estate-based businesses build better customer journeys, reduce escalations, and drive repeat engagement.At Intercell (EdTech) and AltF Spaces (coworking), I: Served as the first point of contact for clients and mentors Streamlined onboarding and backend ops with internal teams (Sales, Finance, Product) Used CRM tools to maintain client satisfaction and improve service SLAs Tracked and resolved client escalations efficiently to ensure seamless service delivery and client satisfaction.Core Skills & Experience -~CRM management (Zoho, HubSpot, etc.) – lead tracking, pipeline updates, client communications.~Hands-on experience in client onboarding, query resolution, and account support.~Internal coordination across sales, admin, and product teams to ensure workflow efficiency.~Experience in business pitching (presentations), handling walk-ins, and building client relationships.~Strong focus on customer experience and service quality improvements.
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