Kritika Singh

Experience

1. HR Operational Manager

   Digital Hub Amazon

   Jul 2025 — Present · Patna, IN

   As the HR Operational Manager at Digital Hub Amazon SPN, I lead and oversee the end-to-end HR operations for a dynamic e-commerce organization, ensuring that our talent strategy aligns with business goals. With a focus on employee engagement, process optimization, and talent development, I help build a high-performing workforce that drives organizational success.Key Responsibilities:HR Operations Management: Oversee recruitment, onboarding, attendance, payroll, and employee records for all departments.Talent Acquisition & Development: Identify, recruit, and train top talent, including campus hiring and performance-based training programs.Employee Engagement: Design and implement initiatives that enhance employee satisfaction, retention, and productivity.Process & Compliance Management: Ensure all HR policies, procedures, and statutory compliances are followed effectively.Performance Management: Monitor and evaluate employee performance, set KPIs, and guide managers on performance appraisals.Conflict Resolution & Counseling: Act as a trusted point of contact for employees, addressing queries, conflicts, and providing support.Strategic HR Planning: Collaborate with leadership to design workforce strategies, succession planning, and career development paths.Achievements & Highlights:Successfully streamlined HR operations across multiple departments, improving efficiency by 30%.Led end-to-end recruitment for e-commerce executive roles, including campus placements and training programs.Developed training modules and performance tracking systems, enhancing employee growth and engagement.Strengthened employee relations and retention strategies, ensuring a motivated and productive workforce.I am passionate about building strong workplace cultures, nurturing talent, and aligning HR strategies with business growth. At Digital Hub Amazon SPN, I thrive on creating operational excellence and enabling the team to achieve their full potential.

Education

• Amity University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Amity University

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General