Kritika Arora

About Kritika Arora

As a Deputy Manager at HCLTech, I oversee and manage the vendor billing processes, ensuring accuracy, timeliness, and compliance. I also develop and monitor budgets, implement cost-effective measures, and provide financial analysis and strategic decision support to the management and customers. With my strong attention to detail, organizational ability, and proficiency in relevant software, I streamline and optimize the financial oversight and reporting functions.I have a B.Tech. degree in Computer Science from GNIOT, and I have leveraged my technical skills and knowledge to lead and support various IT projects and initiatives. I have successfully participated in an on-call rotation for SRT/Production Incident Restoration, assisted with tracking and reporting on root cause and corrective/preventive action plans, and contributed to the creation and distribution of Postmortem Incident Reports. I have also collaborated with cross-functional teams and clients to improve existing processes, procedures, and methods.My strategic mindset, analytical skills, and leadership abilities enable me to contribute to the development and implementation of effective business strategies and plans. I excel at analyzing data, identifying areas for improvement, and proposing innovative solutions to enhance performance and meet organizational goals. By leveraging my strong interpersonal and communication skills, I foster a positive work environment, inspire team members, and promote cross-functional collaboration. I am motivated by challenges and opportunities for growth and learning, and I seek to use my skills and expertise to make a positive impact.

Experience

1. Deputy Manager

   HCLTech

   May 2023 — Present · Noida, IN

   Results-driven Deputy Manager with a proven track record in budget management and financial oversight. • Presented quarterly performance reviews to the C-Level executives, effectively communicating complex data trends and improvement strategies that led to a 20% increase in executive buy-in for technology investments.• Led cross-functional teams of designers, engineers, and data analysts to define product vision, prioritize features, and ensure timely delivery driving a 15% improvement in user satisfaction based on NPS (Net Promoter Score).• Managed end-to-end procurement processes, including receiving requests, vendor negotiations, and ensuring timely delivery of products at the best price.• Partner with internal and external teams (vendors) to ensure operational momentum across launches.• Raised Purchase Orders (PO) on behalf of accounts and managed invoice reconciliation.• Short-listed vendors based on requester needs and negotiated with them to secure the best deals.• Ensured compliance with Global Procurement guidelines and achieved process SLA.• Conducted competitive market analysis and customer interviews, providing actionable insights that informed product roadmap and feature prioritization.• Implemented Agile practices, increasing delivery efficiency by 35% and reducing cycle time by 12%.

Education

• Hartmann College

  PCM + Computer

  2012 — 2013

• Greater Noida Institute of Technology(GNIOT)

  Bachelor of Technology (B.Tech.), Computer Science

  2013 — 2017