Kriti Garg
Program Manager, Supply Growth & Strategy | Google DigiPivot 2023 Alum
- Role
- Program Manager at Oyo Vacation Homes
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kriti Garg
B2B Account & Revenue Operations Manager with 5+ years of experience managing partner…
Experience
Program Manager
Apr 2024 — Present · Gurugram, IN
Led cross-functional initiatives with Customer Service, Revenue, and Finance teams, driving process improvements and achieving a 25% reduction in operational costs. Implemented comprehensive tracking systems to enhance transparency and streamline workflows, improving team productivity by 50%. Directed a team of 20, elevating productivity from 60% to 90% and quality metrics from 50% to 93%. Reduced email backlog by 90%, cutting response times from 100 days to 48 hours. Executed the Amigo Project in Spain, achieving a 96% conversion rate by onboarding 656 properties and using homeowner feedback to refine services. Spearheaded the SHN Winback Plan, reopening 432 properties and generating SHNs, directly contributing to revenue growth. Introduced quality assurance programs and feedback loops, leading to a 40% improvement in performance scores. Developed and documented SOPs, enabling seamless transitions of agents into Account Manager roles
Education
Amity Online
Master of Business Administration - MBA
2023 — 2025
Indira Gandhi National Open University
Master of Arts - MA
2020 — 2023
Delhi Public School Ghaziabad Society
All India Senior School Certificate Examination (12th)
2015 — 2017
Delhi University
Bachelor of Arts - BA
2017 — 2020
Indian School of Business
DigiPivot
2023 — 2023
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