Kriti Dhal

About Kriti Dhal

Recruitment Associate with a focus on India recruitment market along with a demonstrated…

Experience

1. Program Specialist- through Bayone Solutions

   Cisco

   Feb 2022 — Present · Bengaluru, IN

   Contingent Workforce & Vendor Management- APAC & EMEA: • Managed the end-to-end lifecycle of contingent workforce processes within SAP Fieldglass and Beeline, ensuring seamless integration and compliance.• Cultivated strong partnerships with hiring managers, delivering consultative solutions that effectively addressed their hiring needs and enhanced workforce planning.• Coordinated with cross-functional teams and stakeholders to execute lifecycle tasks, ensuring timely and quality delivery of contingent workforce solutions.• Led the management of the AJPC and EMER regions, adhering to compliance regulations and consistently delivering exceptional results in contingent workforce operations.ServiceNow Ticket Management & Process Optimization:• Leveraged ServiceNow platform to streamline ticket management processes, reducing average resolution time with improvement in customer satisfaction scores • Developed and maintained a comprehensive response and information provided to the ticket creators to prevent any reopening of tickets. Training, Compliance & Stakeholder Engagement:• Educated hiring managers on program process, the full process cycle as per Cisco’d service expectations and compliance requirements, serving as the first line of compliance and ensuring adherence to policies. • Prepared and conducted program-related training sessions for hiring managers and suppliers, enhancing understanding and alignment with organizational objectives.• Acted as the Voice of the Customer (VOC), providing valuable insights and feedback to drive continuous improvement in contingent workforce programs.• Collaborated with hiring managers to understand Cisco\'s contingent worker recruitment best practices, country regulations, and industry trends, advising on C-Worker Experience improvements.Achievements: Customer Excellence Award• Enhanced Customer Satisfaction, Streamlined Service Protocols. 🤝 Best Teamwork Award

Education

• St. Joseph college for women

  Bachelor of Science (B.Sc.)

  2012 — 2015

Skills

• Powerpoint
• Microsoft Excel
• Recruiting
• Temporary Placement
• Research
• Interviews
• Technical Recruiting
• Sourcing
• Human Resources
• Talent Acquisition
• Social Media
• Leadership
• Employee Relations
• Public Speaking
• Screening Resumes
• Microsoft Office
• Microsoft Word