Kriti Arora

About Kriti Arora

6+ years of experience in banking, insurance, finance operations across EMEA,UK, USA back office processes with expertise in renewals, payments, chargebacks, customer service and disputes-Currently working on the business transition for the EMEA clients. Responsible for planning and supporting the annual review process as well as manage the renewal of employees benefits and insurance plans for the region- Serving in global benefits administration, providing guidance and support to clients across multiple regions. Helping business adapt and thrive through transitions by leveraging innovative strategies and best practices- Providing expertise in managing benefits programs across diverse geographies, including EMEA, APAC, AMER, and LATAN regions- Worked in payments and Detection portfolio under Client Protection, Consumer operations- Extensive experience in Customer Service, UK cards), Non-Telephony & Complaints process, Cards and Retails Chargebacks and Fraud Operations (back office)-Passionate about aligning stakeholder expectations with project outcomes. Developing a communication and engagement plan tailored to the needs of each stakeholder group- Resourceful at evolving effective procedures, creating SOPs and acting as an SME in providing trainings and updating with new procedures.

Experience

1. Senior Consultant

   Aon

   Aug 2023 — Present

Education

• Instituto Cervantes, Nueva Delhi

  Certificate, Spanish language

  2017 — 2019

• Delhi University

  Bachelor of Arts - BA, History

  2016 — 2019

• Indira Gandhi National Open University

  Master of Arts - MA, History

  2018 — 2020