Kriti
Relationship Manager (Dmi) @ICICI Bank
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WORK HISTORY
Relationship Manager (Dmi) @ICICI Bank
Keshod, IN
Managed account opening, compliance verification, and regulatory documentation to meet RBI guidelines. Ensured full adherence to KYC, AML, and risk assessment procedures for new and existing accounts. Conducted in-depth client profiling and onboarding checks to ensure due diligence and mitigate fraud. Handled daily banking transactions, including deposits, withdrawals, and account reconciliations with 100% accuracy. Supported branch operations management, focusing on process efficiency and audit compliance. Maintained customer satisfaction by resolving service issues promptly and effectively. Achieved client loyalty and improved retention through personalized service and regular portfolio reviews. Conducted risk assessments for HNI and retail client portfolios and provided mitigation strategies. Educated customers on digital banking platforms and promoted adoption of online services. Coordinated with compliance teams to handle escalations related to suspicious transactions. Implemented and maintained CRM systems for tracking client interactions and improving follow-ups. Drove cross-selling of bank products like insurance, mutual funds, and credit cards. Ensured regulatory reporting and internal documentation were completed within specified timelines. Collaborated with internal teams to ensure audit readiness and process improvement.
EDUCATION
Patna University
B.Com (Honours) in Accounting and Finance
Manipal University Jaipur
MBA in Banking, Financial Services & Insurance
Patna Womens College
Bachelor of Commerce - BCom, Accounting
Manipal University Jaipur
Master of Business Administration - MBA, Banking, Financial Services, and Insurance
Manipal Academy of Higher Education, Bengaluru
Postgraduate Degree
ABOUT KRITI
I’m a Finance and Compliance professional with 4 years of experience, currently working at ICICI Bank, with strong expertise in financial operations, regulatory documentation, KYC/AML, and risk management.At ICICI, I manage customer onboarding, compliance checks, and account operations aligned with RBI and internal audit standards. I focus on maintaining data accuracy, improving service turnaround, and supporting internal controls.Previously at TCS, I worked on the Record-to-Report (R2R) process for U.S-based clients, using financial reporting standards such as US GAAP and IFRS. I also led task planning and SLA management as a Backup Team Lead.I’m now open to opportunities in backend roles in finance, compliance, or risk, where I can contribute to operational efficiency and audit readiness. Tools: Finacle | Core Banking Software | MS Excel (Advanced) Skills: KYC • AML • R2R • Financial Reporting • Audit Support • Regulatory Documentation • CRM Tools
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