Kritesh Arora
Senior Lead Solution Engineer (Technical Account Management) @Appian
Signup · Get unlimited contacts
WORK HISTORY
Senior Lead Solution Engineer (Technical Account Management) @Appian
Toronto, ON, CA
EDUCATION
University of Maryland Baltimore County
Master’s Degree
Kalinga Institute of Industrial Technology (KIIT), Bhubaneswar
Bachelor's Degree
SKILLS
ABOUT KRITESH ARORA
Over 9 years of experience in the SaaS and PaaS software space, with demonstrated expertise in technical project management, technical account management, support and service delivery- Extensive experience in leading and managing customer-facing and internal projects, building strong relationships with customers, managing medium to large enterprise customers, leading initiatives to increase customer satisfaction and feature adoption, and providing top-notch customer experience- Proven ability to manage incidents to ensure SLAs are met, and lead postmortems to investigate the cause, understand future risks and formulate necessary mitigation strategy - Demonstrated outstanding leadership abilities by leading cross-departmental initiatives, managing teams, optimizing workload, and improving operational efficiency - Highly skilled in identifying business needs, defining project scope, understanding business requirements, tracking project progress, and managing project risks to ensure successful project outcomes - Exceptional communication skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences - Adept at managing multiple projects simultaneously while ensuring high-quality deliverables and meeting project timelines
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.