Krisztián Kovács

Head of Operations & Service Management @Private Entrepreneur

Munich, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2019 — Present

Head of Operations & Service Management @Private Entrepreneur

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Munich, DE

Establishing private business in the real estate sector and leading the entire Operations and Service Management. Besides, developing professional competencies in the fields of International Business, Strategy, and Operations Management focusing on the following key business areas: Strategic Management International Business Strategy Strategic Financial Management Project Management Operations and Supply Chain Management Customer Service Concepts and Strategy Entrepreneurship and Business Development International Marketing Management Project Research

EDUCATION

1994 — 1999

BMSZC Pataky Istvan Telekommunikation and IT High School

High School

2022 — 2023

University of Gloucestershire

Master of Business Administration

2019 — 2020

International Business Management Institute (IBMI)

Diploma of Education

2021 — 2022

Metropolitan School of Business & Management (UK)

Master's degree

2020 — 2021

OTHM

Master's degree

SKILLS

Service DeliveryProject ManagementWirelessLogisticsBusiness Process ImprovementSupply Chain ManagementCustomer SatisfactionLeadershipProject PlanningCustomer ServiceProduct DevelopmentChange ManagementTeam ManagementQuality ManagementMobile DevicesCustomer ExperienceCustomer Relationship Management (Crm)Operations ManagementTrainingScrumCross-Functional Team LeadershipTelecommunicationsTeam LeadershipBusiness PlanningMobile CommunicationsOutsourcingStrategyVendor ManagementCrmMaterials ManagementManagementCall CentersSix SigmaService ManagementProduct ManagementProcess Improvement

ABOUT KRISZTIÁN KOVÁCS

Experienced Operations and Customer Service Manager / Leader in Telecommunications and Consumer Electronics industries with more than 20 years of experience In-depth knowledge of end-to-end business of Telecom industry, from operational, technical and quality aspects, from sales channels to after sales Target oriented and quality focused attitude, combined with compliant professional competences, analytical and pragmatic thinking skills in terms of development and implementation Additional cross functional experiences in Product and Project management, Supply Chain management, Training and Content management, Technical support, Contract negotiation and managerial competencies

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