Krishna Prasad Nagaraj

About Krishna Prasad Nagaraj

I help organizations, founders, and emerging leaders turn complex growth challenges into scalable, human-centric systems.With 25+ years across Customer Success, Operations, and Leadership, I’ve led and built global teams of 1,300+, scaled SaaS and AI-led businesses, and partnered with founders navigating high-growth, high-chaos environments.My work sits at the intersection of People, Process, and Technology-Scaling Customer Success & Operations without losing the human edge- Using AI agents & automation to improve CX, retention, and execution- Coaching leaders to move from reactive management to intentional leadershipI’ve served as:Senior Director – Customer Success in AI & SaaS environments2× Founder & Consulting Partner helping orgs design scalable operating modelsDoctorate in Management Studies (Leadership & Corporate Success)Author of The Leadership Feed, focused on developing leadership skills for Gen-Z and new managersWhat defines my approach isn’t buzzwords, it’s calm execution in the middle of chaos.Today, I work with- SaaS & tech companies building post-sales and operations maturity- Founders & execs scaling teams, systems, and culture- Institutions & platforms shaping the next generation of leaders Based in Bengaluru | Working globally If you’re building, scaling, or resetting, let’s talk.Target roles: VP Operations | Chief Business Officer | Chief Operating Officer

Experience

1. Mentor

   Intellipaat

   Oct 2024 — Present

   Supply Chain Management Course Mentor.In collaboration with EICT IIT Guwahati, will help elevate your supply chain career. This course will help you become an expert in managing the end-to-end lifecycle of the supply chain efficiently.

Education

• University of Virginia

  Design Thinking for Business Innovation

  2015 — 2015

• Bangalore University, Bengaluru

  Bachelor's Degree, Advanced Financial Accounting and Management Accounting

  1997 — 2000

• Indian Institute Of Business Management And Studies

  Doctorate, Management Studies

• NIBM Institute

  MBA, Logistics & Supply Chain Management

  2014 — 2015

Skills

• Process Improvement
• Executive Reporting
• Management
• Logistics Management
• Enterprise Software
• Sales Management
• Technical Services
• Business Development
• Call Centers
• Operations Management
• Call Center
• Team Leadership
• Business Process Improvement
• Program Management
• Supply Chain Management
• Leadership
• Vendor Management
• Capacity Planning
• Strategy
• Analysis
• Training
• Business Process
• Cloud Computing
• Team Management
• Cross-Functional Team Leadership
• People Management
• Six Sigma
• Customer Experience
• After Sales Support
• Start-Ups
• Sales Operations
• Start-Up Operations
• Project Planning
• Customer Service
• Project Management
• Sales Support
• Planning
• Startup Consulting
• Outsourcing