Kristy Powers
Site Operations Executive at Navy Federal Credit Union
- Role
- Professional Speaker at National Speakers Association
- Location
- Winchester, VA, US
- LinkedIn followers
- 500 followers
About Kristy Powers
Results oriented enterprise executive with 20+ years transforming service delivery into high performing, member centric operations. Expert at developing and translating strategy into actionable roadmaps, aligning teams and priorities around shared objectives, and governing KPIs to ensure focus, accountability, and measurable results. Known for data led thought leadership, and horizontal collaboration that accelerates decision making and improves the end to end member experience. A culture builder who develops talent, scales innovation, and forges community and cross industry partnerships that amplify strategic impact.
Experience
Professional Speaker
Aug 2015 — Present
Education
Eastern Florida State College
Hospitality Administration/Management
University of Virginia Darden School of Business
Business Strategy
Yale School of Management
Leading Effective Decision Making
Stanford University Graduate School of Business
Leading Through Personal Excellence, Organizational Leadership
University of Virginia Darden School of Business
Navy Federal Executive Development Program, Strategic Leadership
2017 — 2019
Penn State University
Organizational Leadership
Skills
- Call Center
- Customer Satisfaction
- Training
- Strategy
- B2b
- Customer Retention
- Customer Service
- Program Management
- Leadership
- Sales
- Business Process Improvement
- Management
- Team Building
- Interviews
- Marketing
- Operations Management
- Coaching
- Salesforce.com
- Account Management
- Contact Centers
- Team Leadership
- Budgets
- Sales Process
- Process Improvement
- Crm
- Sales Management
- Customer Acquisition
- Strategic Planning
- Call Centers
- Competitive Analysis
- Customer Experience
- Professional Speaking
- Start-Ups
- Customer Relationship Management (Crm)
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