Kristyn Sharma

About Kristyn Sharma

PMP | Certified Project Management Professional *ADKAR Change Management | Proci…

Experience

1. Sr Manager, Operations & Project Management

   WGU Labs

   Mar 2023 — Present

   Promoted to lead at a $10M R&D lab, where I drive organization-wide innovation initiatives focused on AI adoption, cross-functional transformation, and operational excellence. I lead a high-performing team of project managers, business strategists, and learning designers in delivering impactful products aligned with executive vision.Highlights & Achievements:AI Strategy & Innovation Program Launch: Architected and scaled an enterprise innovation initiative serving employees. Orchestrated AI hackathons, workforce upskilling, and product lifecycle alignment. Outcomes included 10 patent filings, 78 trademarks, and a measurable cultural shift toward IP-backed innovation. The program received over annual impressions in Y2 and was featured in the company’s Annual Report.PMO Creation & Transformation: Founded and operationalized a centralized Project Management Office (PMO), unifying four portfolios under a single project framework. Standardized workflows and governance, leading to a 30% decrease in delivery time, real-time ROI tracking, and a 20% boost in employee satisfaction and a 15% reduction in SaaS spend.Data-Driven Leadership: Led evaluation of program outcomes through data analytics, resulting in a 7.5% improvement in training utilization compared to industry benchmarks. Used insights to inform executive reporting and strategic investments.AI Community Leadership: Co-founded and co-chaired the organization’s AI Employee Resource Group, now the most engaged ERG across the company. I support the strategy for the group\'s grassroots innovation, employee upskilling, and input into enterprise AI product development.Recognition & Impact:Co-Chair, AI Exploerers Employee Resource GroupEnterprise Interviewer, Bar Raiser PanelistWinner of the 2025 “Ownership Award”

Education

• Utah Career College

  A.S., Massage Therapy

  2004 — 2005

• PennWest California

  M.S., Fitness and Wellness Management

  2005 — 2006

• Western Governors University

  Master of Business Administration (M.B.A.)

  2015 — 2016

• University of Utah

  B.S., Health Education and Promotion

  1999 — 2003