Kristyna Mason

About Kristyna Mason

I\'m a Business & Operations Analyst with a technical operations background that makes me dangerous in the best way. I know how systems work, how teams work, and how things break, and I know how to fix them in ways that last.After 10+ years leading customer support and technical operations in enterprise SaaS and InsurTech, I\'m wired to dive deep into system logs, workflows, documentation, and the messy space where customers, products and processes collide. I\'ve spent my career bringing structure to complex problems, building processes that scale, and turning reactivity into proactive structure.Today, I apply that same problem solving mindset across the business, strengthening operational foundations, improving how work flows, and making critical processes more reliable and scalable.I\'m comfortable with ambiguity, energized by cross-functional work, and known for connecting the dots others don\'t see. My focus is simple: turn messy problems into dependable systems, and make the work run smoother for everyone involved.

Experience

1. Business and Operations Analyst

   Code Differently

   Feb 2026 — Present · DE, US

   Partner directly with executive leadership to support organizational strategy, communications, and day-to-day operations-Manage workforce and financial operations across multiple government contracting engagements, with a focus on accuracy and process efficiency-Contribute to business development efforts including proposal development for government partnerships

Education

• Temple University

  B.A, Communications; Photo Journalism

  2002 — 2006