Kristyn Maikranz
Clinical Operations & Strategic Leadership | Senior Clinical & Operational Director | Behavioral Health Advocacy
- Role
- Program Director at UPMC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Kristyn Maikranz
Supporting individuals with significant mental illness (SMI), I lead behavioral health…
Experience
Program Director
Jan 2021 — Present · Pittsburgh, PA, US
At UPMC Western Psychiatric Hospital, I provide clinical, financial, and operational leadership for six programs within the Comprehensive Recovery Services line. My work involves leading a large team members across disciplines—including supervisors, managers, nurse leaders, and master’s-level therapists—to deliver integrated, patient-centered care for individuals with serious mental illness. I focus on aligning clinical quality with operational goals, mentoring emerging leaders, and driving process improvements in areas such as telehealth, referral management, data utilization, and caseload planning. A core part of my role is balancing compliance, patient outcomes, and fiscal performance to create sustainable systems of care.Key Achievements:• Increased safety plan completion rates from 63% to 93% in one year, aligning with best practices and strengthening patient safety• Raised treatment plan compliance from 70% to 91%, improving overall clinical quality• Manage a specialty medication clinic serving 500+ individuals, boosting visit completion and medication adherence• Reduced patients leaving without being seen by 90% over four years, significantly improving patient access and retention• Achieved consecutive year-over-year revenue growth while outperforming budget expectations• Designed and launched a caseload management toolkit, enabling proactive capacity planning and reducing clinician burnout• Introduced a new intensive outpatient group for severe mental illness, expanding services and increasing patient engagement• Built telehealth workflows and compliance metrics to ensure continuity of care and meet regulatory standards
Education
Capella University
Master of Business Administration - MBA
Marywood University
Master of Arts (M.A.)
University of Central Florida
Bachelor of Science (B.S.)
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