Kristyn A. Roller

About Kristyn A. Roller

I’m passionate about shaping a workplace experience that’s both engaging and fulfilling. I believe that when employees are truly enabled and engaged, they discover purpose in their work and deliver peak performance.Core Strengths & Skills- Exceptional communication and a strong client-focused approach- Proven success in both open-pod and virtual team environments- Skilled at navigating complexity and driving results amid ambiguity- Quick to build trust and foster healthy, collaborative relationships- Influential with C-level and VP stakeholders to champion and implement sustainable employee programs- Strategic thinker with a knack for turning ideas into actionable plans—covering headcount modeling, org design, KPIs, success metrics, and DEI initiatives- Visionary leadership rooted in strong values and integrityCareer Highlights- Founded the Employee Enablement Team, including its vision and core values- Designed and launched Career Accelerator & Bridge programs for Sales and Customer Success roles- Developed career development programs for both employees and leadership- Created eLearning curricula using the ADDIE model- Selected and successfully launched a new Learning Management System (LMS) to support scalable learning and development initiatives- Earned an Instructional Design Certificate

Experience

1. Employee Enablement Team Lead

   Fisher Smb

   Jul 2024 — Present · Vancouver, WA, US

   I lead strategic initiatives that elevate employee experience and operational excellence. With a proven track record in building high-impact teams, launching scalable development programs, and driving change across complex environments, I’ve supported 150+ employees through onboarding, continuing education, and process optimization. I’ve successfully implemented department-first programs in change management and business process improvement, directly influencing KPIs and compliance. Currently, I’m turning my focus toward corporate learning and development—bringing a passion for scalable growth, purposeful engagement, and long-term impact.Key Accomplishments- Built a new team dedicated to training, change management, and business process improvement, supporting 150+ employees across multiple functions- Designed onboarding plans and supplemental materials, and identified subject matter experts (SMEs) for over 10 distinct groups- Launched a variety of continuing education and employee development initiatives, including mentorship programs, career development tracks, and annual bridge programs- Created and implemented the department’s first formal change management program, successfully leading 20+ change initiatives within the first year- Actively contributed to multiple procedure and policy committees, helping employees stay compliant and aligned with updated processes- Developed and launched business process improvement programs, including rep checks/audits, process mapping projects, and ROI reporting—directly improving KPIs for sales and customer support teams

Education

• Western Washington University

  Bachelor of Arts (BA), History/Social Studies, Minor in Anthropology

  2006 — 2010

• Prairie High School

  Diploma, General Studies

  2002 — 2006

• Penn State University

  Bachelor of Arts (BA), Political Science and Government

  2014 — 2016

Skills

• Food
• Public Speaking
• Data Entry
• Catering
• Inventory Management
• Sales Operations
• Teamwork
• Customer Service
• Cash Handling
• Microsoft Office
• Sales
• Front Office
• Management
• Social Media
• Strategic Planning
• Crisis Management
• Sales Management
• Marketing
• Word
• Spa
• Hospitality
• Event Planning
• Schedules
• Editing
• Customer Satisfaction
• Training
• Excel
• Teaching
• Schedule Control
• Time Management
• Cashiering
• Retail
• Merchandising
• Springer Miller
• Microsoft Word
• Team Leadership
• Leadership
• Marketing Strategy
• Critical Thinking
• Powerpoint