Kristyann Hummon
Director of Loyalty Marketing and Special Events @Westgate Resorts
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WORK HISTORY
Director of Loyalty Marketing and Special Events @Westgate Resorts
US
Driving guest loyalty and revenue growth by leading the WOW Rewards Club and overseeing high-impact casino events. Skilled in staff hiring/training, SOP development, rewards program management, and cross-department collaboration. Successfully design and execute slot, blackjack, and poker tournaments, promotional giveaways, and entertainment partnerships. Passionate about delivering exceptional guest experiences, boosting membership signups, and creating memorable events that elevate the Westgate brand.
SKILLS
ABOUT KRISTYANN HUMMON
ENERGETIC AND METRICS-DRIVEN CLIENT SERVICES LEADER with over 10 years of progressively expanded responsibility in CLIENT DEVELOPMENT, ACCOUNT MANAGEMENT, SALES, AND EVENT PLANNING in the growing entertainment/gaming industries. CLIENT DEVELOPMENT & RETENTION – deploy critical thinking and problem-solving skills to promote customer success, cultivating & maintaining client relationships, with high client retention and referrals. SALES PROMOTER – self-motivated, operating autonomously, delivering positive, high touch client experience, upselling and promoting services, contributing to bottom-line revenue. ORGANIZED MULTI-TASKER – successfully manage multiple clients, coordinate details with cross-functional teams and executive leadership, consistently meet deadlines and achieve revenue targets. TECHNOLOGICALLY ADEPT – committed to continuous improvement, learning new programs and leading change, assisting in implementing new systems, training staff, analyzing customer data to improve customer experience. TEAM LEADER/ TRAINER – highly accountable, mentor and train team members to meet performance metrics, and serve as a role model with strong work ethic, integrity and professionalism. STRONG COMMUNICATOR – demonstrating excellent written, verbal, and presentation skills, producing reports and proposals for executives. Welcome to Connecting for Professional Networking and Career Opportunities.
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