Kristy Scott
Change Agent | Risk & Compliance Leader | Project Manager (PMP) | Inventive Brainstormer | Problem Solver| Cyber Defender
- Role
- Client Services Director at Tiffany & Bosco, P.A
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Client Services Director
Jan 2013 — Present
Responsible for developing a firm wide compliance plan that defines key priorities and defines specific deliverables, timelines, and resource planning.Increased firm compliance by partnering closely with and motivating the Default Services staff and supporting divisions to maximize firm’s quality control. Continually monitor legal compliance by providing training as well as responding to policy and regulatory questions.Developed compliance related forms, tools, templates and performance reports.Recognized areas of non-compliance and provide corrective actions as required.Develop and present high-quality custom marketing analyses and reports based on the firm’s data and methodologies to drive thought leadership internally and externally.Manage the delivery of all aspects of the firm’s marketing and performance milestones to the clients; responsible for the quality of all deliverablesBuild, extend, and maintain a wide network of contacts within the client’s organization to develop trust of the Reimer Law staff and services.Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs.Lead and motivate staff in handling change, building trust, and partnership; encourage and build a team environment.
Education
Brewton-Parker College
Business Administration
Northern Kentucky University
Computer and Information Systems
Skills
- Client Communications
- Business Planning
- Operations Management
- Performance Management
- Crm
- Profit/Loss Responsibility
- Sales Management
- Title Insurance
- Client Relationship Building
- Policy Writing
- Mortgage Servicing
- Legal Documents
- New Business Development
- Marketing Strategy
- Social Media
- Legal Services
- Client Services
- Real Estate Finance
- Real Estate Transactions
- Budgets
- Contract Management
- Compliance
- Strategic Planning
- Strategy
- Retail Banking
- Loss Mitigation
- P&L Responsibility
- Notary Public
- Mortgage Lending
- Revenue Enhancement
- Vendor Management
- Rfp Experience
- Quality Control
- Auditing
- Property Law
- Legal Compliance
- Recruiting
- Team Building
- Business Strategy
- Client Presentation
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