Kristy Bolen

Highly engaged leader developing improved processes to support the organization’s strategic efforts.

Role: Director of Member Concerns & Advocacy at PenFed Credit Union
Location: Omaha, NE, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Kristy Bolen

PROCESS IMPROVEMENT & LEADERSHIP PROFESSIONAL Business Operations | Project and…

Experience

Director of Member Concerns & Advocacy
PenFed Credit Union
Aug 2025 — Present · Omaha, NE, US

Education

Bellevue University
Master of Arts
2007 — 2009
Bellevue University
BA
2005 — 2007

Skills

Agile Project Management
Performance Management
Strategic Planning
Business Process
Certified Scrum Master Csm
Customer Service
Coaching
Management
Contact Center Management
Quality Assurance
Process Improvement
Integration
Project Management
Financial Analysis
Business Process Improvement
Loyalty Programs
Certified Project Manager
Change Management
Team Leadership
Strategy
Program Management
Leadership
Training

Contact information

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Work email
•••••@penfed.org
Personal email
•••••@•••••.com
Direct dial
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Current company

PenFed Credit Union

Financial Services · 2.6K employees · Founded 1935 · Mclean, Virginia, United States

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but also to encourage. We exist to usher their dreams into the land of reality. Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions serving 2.8 million members worldwide with $30 billion in assets. We offer a wide range of financial services helping you with loans, savings and credit cards. We serve members in all 50 states and the District of Columbia, as well as Guam, Puerto Rico and Okinawa. Best of all, everyone is eligible to apply to be a member of PenFed. We are federally insured by NCUA and an Equal Housing Lender. To learn more about PenFed Credit Union, check out our Life, Jobs and People sections here on LinkedIn, visit PenFed.org, like us on Facebook and follow us @PenFed on Twitter. Interested in working for PenFed? Check out our Careers at careers.penfed.org. We are proud to be an Equal Opportunity Employer!

penfed.org

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