Kristy Qian

Experience

1. Business Analyst

   Constellation

   Apr 2016 — Present

   Handled day-to-day functions of managing a region in Pre Deal / Post Deal Data Management. Exercised independent judgment to investigate and resolve issues related to customer account and usage attributes. Compared and evaluated alternative solutions as well as selected and executed appropriate courses of action to fully resolve critical issues. Experienced in solving data related issues, including obtaining missing data related to account attributes or usages, analyzing and validating data discrepancies, and resolving various system generated work queues due to data failing the usage process flow. Provided coaching and feedback to team members. Instilled teamwork and achieved collective success across the functional organization at the staff level. Monitored rules, regulatory and business process changes of material significance that could affect Constellation’s billing operations. Provided findings to management and recommended system changes and process changes accordingly. Professionally represented Constellation in handling and resolving customer issues Demonstrated the flexibility and the aptitude of learning new business skills quickly by acquiring the knowledge of multiple regions, customer classes and bill types in a short period of time.

Skills

• Contract Negotiation
• Sap
• Logistics Management
• Oil & Gas
• Negotiation
• Operations Management
• Sap Products
• Energy
• Business Process Improvement
• Contract Management
• Management
• Logistics
• Procurement
• Petroleum
• Project Planning
• Project Management
• Supply Chain Management