Kristy Glashagel

Experience

1. Knowledge Management Leader

   Koch Engineered Solutions

   Jul 2024 — Present · Neenah, WI, US

   Developed and implemented a 2025 Knowledge Management (KM) strategy and roadmap, including assessment of documentation, KM needs for PMO projects, and a system to manage KM projects. • Advocated for a clear KM vision, gathering external peer input, and communicating value.• Supported global training during ERP deployment in China, establishing a buddy system of mentors to support employees; created a training playbook for future ERP site deployments.• Led a campaign to name the global process and system (including ERP), gathering employee feedback and presenting recommendations to leadership; supported change management and communication efforts. • Streamlined KM processes such as documentation review and maintenance of a generative AI tool (SUE). • Optimized and updated E1 SharePoint site: permissions, homepage redesign, and learning material reorganization. • Supported EPMO projects including new E1 site deployments, documentation, and weekly update communications. • Managed documentation and learning materials to align with End-to-End process maps, ensuring clarity and maintainability.• Continued to lead Koch-wide Republic of Knowledge Management (RoKM) steering team and coordinate group activities

Education

• Bowling Green State University

  International and Comparative Education

  2016

• Shenandoah University

  Adv. Prof. Cert., TESOL

  2007 — 2008

• University of Wisconsin-Madison

  MA, Library and Information Studies

  1997 — 1999

• University of Wisconsin–Oshkosh

  BS in Ed., Elementary education, Spanish, music

  1991 — 1996

Skills

• Customer Service
• Training
• Volunteer Management
• Educational Leadership
• Public Speaking
• Community Outreach
• Curriculum Design
• Critical Thinking
• Powerpoint
• Adult Education
• International Students
• Teaching
• Organizational Development
• Microsoft Word
• Project Management
• Student Counseling
• Curriculum Development
• Event Planning
• Literacy
• Information Literacy
• Instructional Design
• Organization Skills
• Nonprofit Organizations
• Social Media
• Nonprofits
• Research
• Lesson Planning
• Tutoring
• Program Management
• Leadership
• Instructional Technology
• Cataloging
• Student Development
• Management
• Staff Development