Kristy Finley

Experience

1. Senior Performance Leader Nissan Rental Car Program

   Frontline Performance Group

   Jan 2011 — Present

   The Frontline Performance Group works with you to identify existing sales and service opportunities in your business and helps you execute on them to \"Drive Profit From Within”. We opened in 1993 as Khoury Consulting with a simple vision; “help our clients dramatically increase profit with their current resources.” With over 20 years of experience in mastering frontline sales, our mission is to increase your firm\'s profit with minimal risk by creating a top-performing service based sales culture. The results are a win-win for your customers, team, management and all stakeholders. We install the Khoury Performance Equation (KPE) to ensure the implementation of the right environment that helps clients attract and retain the right people and guides them to implement the right set of actions. We are not afraid to walk the talk and often work on a strict pay for performance basis. We help increase our client\'s top-line transaction revenue average, order frequency, customer and employee satisfaction, retention and client referrals. Our impact to our client partners is in the 100s of millions and rising monthly. Here is a sample of the clients we work with:NissanHertzUniversalRitz CarltonHiltonEuropcarVirginSandals & BeachesEnterprise Our best selling book, Frontline Profit Machine, depicts our case studies & provides an overview of our Performance Blueprint. In July 2009, Publisher\'s Weekly commented,\"Khoury provides more substance than many management gurus. This leadership manual.contains solid insight and instructive advice.\" For more information on our book please visit We are currently working with clients across the globe & are passionate about assisting companies in achieving their performance potential while maximizing on bottom line profitability. Find us at Contact me for more information or to schedule a free discovery.

Education

• Sonoma State University

  Bachelors, Environmental and City Planning

  1997 — 1999

Skills

• Process Improvement
• Team Building
• Management
• Performance Management
• Crm
• Business Development
• P&L
• Direct Sales
• Time Management
• Competitive Analysis
• Contract Negotiation
• Selling
• Fleet Management
• Negotiation
• Vehicles
• Profit
• P&L Management
• Customer Relationship Management (Crm)
• Business Planning
• Operations Management
• Account Management
• Marketing
• Retail
• B2b
• Leadership
• Budgets
• Sales Process
• Training
• Customer Satisfaction
• New Business Development
• Sales
• Strategic Planning
• Sales Operations
• Customer Retention
• Strategy
• Customer Service
• Sales Management
• Recruiting
• Inventory Management
• Market Planning