Kristy Couch
Senior Client Advocate at Horace Mann
- Role
- Senior Client Advocate at Horace Mann
- Location
- Concord, NC, US
- LinkedIn followers
- 500 followers
About Kristy Couch
I sort of \"fell into\" the field of benefits administration and I\'m so glad I did! After 16 years and the wearing of many different hats, I have gained broad and valuable expertise in the administration and management of all benefits including health, ancillary, COBRA, and so much more. As a Senior Client Manager, I take pride in servicing our clients and providing them solutions that work for them and their employees. I\'m driven by an eagerness to learn and develop my talents, always looking for an opportunity to grow within my field.
Experience
Senior Client Advocate
Sep 2025 — Present · US
Education
Carolina Insurance School
Life and Health Insurance License, Health and Life Insurance License
2019 — 2019
Skills
- Customer Service
- Training
- Census
- Microsoft Word
- Open Enrollment
- Offshoring
- HR Consulting
- Process Improvement
- Defined Benefit
- Performance Management
- Recruiting
- Benefits Administration
- Pension Administration
- Business Analysis
- Screening Resumes
- Peoplesoft
- Vendor Management
- Onboarding
- Payroll
- Microsoft Excel
- Flexible Spending Accounts
- Cobra
- Supervisory Skills
- Call Centers
- Salesforce
- Business Process Improvement
- Quality Assurance
- Project Implementation
- Insurance
- Lotus Notes
- Microsoft Office
- Employee Benefits
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