Kristopher Saad

About Kristopher Saad

I’m a versatile tech professional with a background in technical account management, SaaS implementation, technical support, incident response, and customer support operations. I enjoy working closely with teams to solve problems and keep things running smoothly. Outside of work, you’ll find me cycling, skiing, virtually globe-trotting on Google Earth, or soaking up the energy of life in NYC.

Experience

1. Sr Technical Support Engineer Ii

   Gong

   Jan 2025 — Present · New York, NY, US

   Resolve complex technical challenges with Gong Revenue AI OS, REST APIs, SSO/SAML, and enterprise integrations (e.g, Salesforce, HubSpot, telephony systems). Partner cross-functionally with Engineering and Product teams to advocate for customers, escalating critical technical issues to reduce churn risk. Manage high-priority escalations for strategic enterprise accounts, providing expert technical guidance and troubleshooting under aggressive SLA to maintain high customer satisfaction and enable retention.

Education

• Florida International University

  Bachelor of Science in Communication, Digital Communication and Media/Multimedia

  2009 — 2014

Skills

• Astronomy
• Digital Marketing
• Digital Media
• Facebook
• Content Strategy
• Photoshop
• Social Media
• Social Networking
• Adobe Photoshop
• Video Games
• Photo Editing
• Copywriting
• Journalism
• Microsoft Word
• Online Marketing
• Editing
• Social Media Marketing
• Powerpoint
• Microsoft Office
• Video Editing
• Computer Hardware
• Digital Photography
• Aerospace